ORDER INFORMATION

DELIVERY & RETURNS

Whether you are choosing an original painting or a limited-edition print, your artwork will be carefully prepared and securely packaged for its journey to you.

Below you’ll find information about processing times, delivery, returns and what to do if your order arrives damaged. If you have any questions before placing an order, please feel welcome to get in touch.

Preparing Your Order

Every order is personally checked and carefully prepared before leaving my studio. Processing times vary slightly depending on whether you have purchased an original painting or a fine-art print.

Limited-Edition Prints

Fine-art prints are produced individually to order, then carefully inspected, hand-signed and numbered before being packaged.

Please allow approximately 10–14 working days for your print to be prepared and dispatched.

Original Paintings

Original paintings are carefully inspected and securely packaged in my studio before dispatch.

Please allow approximately 5–7 working days for your original artwork to be prepared and dispatched.

Processing time is the time required to prepare your artwork and does not include delivery time. You will receive a dispatch confirmation email once your order is on its way.

Delivery

All artwork is securely packaged and sent using a tracked and appropriately insured delivery service. Delivery times begin once your order has been dispatched.

UK Delivery

Original paintings and limited-edition prints can be delivered throughout the UK.

Delivery charges will be shown during checkout. Most UK orders should arrive within approximately 2–5 working days after dispatch.

International Print Delivery

Limited-edition prints are available for international delivery. Shipping costs and estimated delivery times will be shown during checkout.

International delivery generally takes approximately 5–15 working days after dispatch, depending on the destination and customs processing.

International Original Paintings

Overseas collectors are warmly invited to purchase original artwork. Because each painting differs in size, weight and destination, international shipping will be quoted individually.

Please get in touch before purchasing so I can arrange a secure, appropriately insured delivery quotation for you.

Please include the artwork title and full delivery location when requesting your quotation.

REQUEST A SHIPPING QUOTE

International orders may be subject to import VAT, customs duties or handling charges imposed by the destination country. Unless expressly stated otherwise, these charges are not included in the artwork or delivery price and are the responsibility of the recipient.

Returns & Cancellations

I hope you will love your artwork. However, if you change your mind after ordering online, the following returns process applies.

  • You may cancel your order by contacting me within 14 days of receiving it. You do not need to provide a reason.

    After notifying me, you must return the artwork within a further 14 days.

  • Please contact me before returning your order so I can provide the correct return instructions and address.

    The artwork must be carefully repackaged and returned using an appropriately insured and tracked service. Please retain your proof of postage until your return has been completed.

  • If you are returning an undamaged order because you have changed your mind, you are responsible for the return delivery cost.

    If the artwork is faulty, damaged or not as described, I will cover the reasonable cost of returning it.

  • Your refund will be issued within 14 days of receiving the returned artwork, or earlier if you provide evidence that it has been sent back.

    The refund will include the purchase price and the cost of standard outward delivery. Any additional cost for an enhanced or express delivery service will not be refunded.

  • Please take reasonable care of the artwork while it is with you. It should be returned in its original condition and, wherever possible, in its original protective packaging.

    A deduction may be made if its value has been reduced through handling beyond what is reasonably necessary to inspect it.

This returns policy does not affect your statutory rights if an item is faulty, damaged or not as described.

Damaged or Missing Orders

Every order is carefully packaged, but in the unlikely event that something goes wrong during delivery, please contact me and I will help resolve it as quickly as possible.

If Your Order Arrives Damaged

Please contact me as soon as possible and include:

  • Your order number

  • Photographs of the outer packaging

  • Photographs of any visible damage to the artwork

  • A photograph of the delivery label

Please keep all packaging while the issue is being assessed, as the courier may require it for an insurance claim.

For limited-edition prints, I will arrange an appropriate replacement or refund. Because original paintings are unique, the available resolution will be discussed with you and may include a refund where the artwork cannot be safely restored or replaced.

If Your Order Has Not Arrived

If your order has not arrived within the estimated delivery period, please check the tracking information provided in your dispatch email.

If the tracking has not updated or the parcel appears to be delayed or lost, please contact me with your order number. I will investigate directly with the delivery provider and keep you updated.

REPORT A DELIVERY PROBLEM

Please do not return damaged artwork before contacting me, as doing so may affect the courier claim and the safest way to resolve the issue.

HERE TO HELP

Have a Question About Your Order?

If you have a question about delivery, returns or purchasing an original painting from overseas, please feel welcome to get in touch. I’ll be happy to help before or after you place your order.

GET IN TOUCH

Please include your order number when contacting me about an existing order.